In today’s business world, it takes more than raw talent to get ahead. The employee community has changed. Employees, especially Millennials, want to participate in decision-making and not be force fed dictates. Top down approaches no longer work for a wide swath of employees who are motivated by meaningful work. What this means is that …
The State Of Customer Service In Trinidad and Tobago – How are we doing? As citizens, how often do we lament the fact that we are victims of poor quality customer service at the hands of uncaring, unconcerned and untrained service providers and attendants? Chances are, fairly often. How often have we gone …
WHO WE ARE DRA Consulting started in 1996 as a Human Resources and Soft Skills Training entity. The organisation built a solid reputation for delivering effective Training Interventions in Team Building, Business Etiquette and Customer Service. Over time, DRA Consulting noticed a gap in the workplace for robust, sustainable customer service that would go beyond …