In the sometimes fickle world of customer experience, every relationship matters. Especially those that involve navigating customer facing exchanges. A customer who may have accepted a service infraction on a Thursday, may fly into a rage if the same infraction happens on a Friday. Businesses that have elevated their sensitivity to the nuances of customer …
THE SUCCESSFUL PROFESSIONAL- 3 DAY WORKSHOP Fazeer Mohammed: Who would you like to attend this Program? Dawn Richards: This program is for Managers, Supervisors, Team Leads and Career Driven Individuals who feel that they want to build up their skills and become game changers. One of the things we have discovered is that Managers are …
DO YOU SPEAK THE LANGUAGE OF CUSTOMER SERVICE? One of the crucial aspects of customer service is effective communication. As in any other field of speciality, customer service has its own symbols and language. Language that is used in casual and everyday interaction can be out of place and even offensive in a customer service …
HOW CHATBOTS ARE CHANGING THE CUSTOMER EXPERIENCE LANDSCAPE We all know that one of the most important pillars of customer service is speed. The critical factors being: How much time does it take to get a response from a company and how fast is the problem resolved? One of the problems that companies face in …