{"id":20,"date":"2015-01-27T23:07:56","date_gmt":"2015-01-27T23:07:56","guid":{"rendered":"https:\/\/draconsultingtt.com\/?page_id=20"},"modified":"2017-09-20T10:06:43","modified_gmt":"2017-09-20T14:06:43","slug":"customer-care-interventions","status":"publish","type":"page","link":"https:\/\/draconsultingtt.com\/our-services\/customer-care-interventions\/","title":{"rendered":"Customer Care Interventions"},"content":{"rendered":"

Our Signature Product: Customer Care Transformation Intervention<\/h3>\n

Our signature Customer Care Transformation Intervention has been created to meet the growing need by organizations to move up to world class standards of customer care. \u00a0This shift has been driven by the loud and growing demand by customers for superior levels of service delivery.<\/span><\/h3>\n

The DRA Consulting model provides a systematic and sustainable approach to helping clients find a permanent solution to their customer care challenges and to transforming themselves into Cultures of Service.<\/span><\/h3>\n

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Targeting The Whole Company:<\/h3>\n

Our Customer Care Transformation Intervention is a company wide <\/span><\/h3>\n

immersion program that targets \u201cthe whole company\u201d and engages all levels of staff and all departments (frontline and backend).<\/span><\/h3>\n

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\"full-immersion\"A Permanent Solution to Customer Service Challenges<\/h3>\n

Our model comprises an intricate threading of end to end moving parts that starts with employees experiencing a change in their psychological contract with the customer, then moves to employee ownership for delivering a positive customer experience and ends with a sustained organizational shift to a world class level of customer care being delivered to customers.<\/span><\/h3>\n

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Some of the pillars that guide our signature model include:<\/h3>\n