‘A movement whose time has come’ – an apt description of the Customer Service and Customer Experience Professionals Group (CuSPTT) by Dawn Richards, Principal Consultant and CEO of DRA Consulting and President of CuSPTT at the launch on Friday 15th March, 2019 at the Hilton Hotel. Known as a change agent, Dawn referenced the words of Jack Welch who said ‘change before we have to’, highlighting the poignant need for us to recognize the role of service excellence and the need to change and improve.
The Movement’s tagline ‘service excellence – it’s good for business’ resonated with His Worship the Mayor of Port of Spain, Alderman Joel Martinez, who in his Address reminded the audience of ‘our beauty as a people’ and called on all to ‘smile, because when you smile you radiate the world’.
Delivering the Feature Address was Permanent Secretary (Ag.) in the Ministry of Trade and Industry, Ms. Frances Seignoret who provided the Ministry’s perspectives on service excellence, while highlighting the critical link it plays to business success and economic growth. President of the Movement, Dawn Richards shared pertinent details with the captive audience, which included details on the three (3) membership packages; the Strategic Sub-Committees (Some of which include – Customer Experience Branding and Innovation; Membership Growth and Outreach, Service Standards Development, Standardization and Certification); and the 2019 Calendar of Special Events. She also called on the attendees to ‘join the movement to transform the customer experience in Trinidad and Tobago’
CuSP is delighted to pioneer the coming together of a group of like-minded professionals to re-engineer customer experience branding across T&T. CuSP will welcome customer experience branding practitioners who wish to raise the standards and levels of expertise of their craft and who wish to become “Difference Makers,” pioneering a movement dedicated to shifting the service delivery needle in T&T from less than ideal, to great. This community of like-minded professionals will unify firstly and create a solid network and then move to transform service in Trinidad and Tobago. This transformation will start with members championing service improvement in their Home Organizations.
This community of customer service and customer experience practitioners is dedicated to making exceptional service delivery a way of life in Trinidad and Tobago.
Participant Tokens and gift vouchers were provided by sponsors Trinidad Hilton & Conference Centre and Cavelle’s Creations. Entertainment was provided by the superbly talented Johanna Chuckaree with her thrilling renditions of ‘Trini to de Bone’ and ‘Savannah Grass’ on the piano.