Leaders are people too. They face personal challenges, dodge curveballs that circumstances throw at them and navigate the ebb and flow of this pilgrimage called life. In essence, they travel through seasons just like everyone else. With leaders though, the effect of their responses is amplified over a larger orbit, as it ripples across the …
Every ounce of reasonable thinking says that mediocrity and excellence cannot co-exist. Yet many businesses in T&T continue to test this principle. The verdict is clear. Far too many businesses oscillate between mediocrity and excellence. Some days they function superbly and on other days, even the simplest task seems impossible. Anchoring firmly on the excellence …
Lately, I’ve been writing so much about leadership experience in business, that it has overshadowed my customer experience voice. So, this week, let’s have a check in on the latter. Shall we? One of the most critical missions for any business, is to understand inside, out, its customers’ moments of truth. Those moments when the …
The myth of experience being equal to expertise, has been around for a long time. Mercifully, good sense is beginning to prevail and there’s a growing realization that one does not follow the other automatically. As a matter of fact, some individuals who boast of having twenty years of experience in a position, really may …
I’ve had the good fortune to meet some exceptional leaders in my professional life. Sadly, I’ve had an up-close view, as well, of those leaders who have turned self-aggrandizement into a fine art. The question is, “When did self-aggrandizement become such a leadership imperative?” I’m convinced that many of the leaders who fall into this …
In my article last week, I wrote about the dangers posed by leaders with an overabundance of red flag behaviours, occupying seats of power. Far too many red flag leaders are more concerned with the prestige that comes with their titles, than with executing the work associated with leadership excellence. Green flag leaders, on the …
For the record, my belief is that leaders who are infatuated with their titles are more enamoured with the shiny perception of importance that comes with the title, than with executing the work required of the title. Adulation holds more addictive value for them than stewardship. Leaders must pause and ask themselves whether they are …
There are true leaders and then, there are the leaders who are infatuated with the “idea” of leadership. All of us have encountered leaders who are thrilled with the title, authority and power associated with the position. They revel in the perks of the position, without delivering an equal measure of value. In other words, …
When individuals demonstrate a pattern of sustained positive impact on themselves, others and businesses, that produces tangible and targeted outcomes, that’s leadership success. In the business environment, it’s the impressive leader, whose calm, yet competitive energy, drives superlative business momentum. In everyday life, it’s the unsung, yet steady heroes, without the fancy titles, who inspire …
A business either lives in harmony or it lives in dissonance. There is no middle ground. Some businesses have embraced disharmony as a way of life and continue to function at a level of normalcy inside chaotic bubbles. Complacency with discord, is their comfort state. On the other hand, those businesses that normalize harmony and …