About Us

Who We Are and What We Do


DRA Consulting is a Management and Customer Care Consulting Organization that has been providing exceptional consulting solutions to its clients since 1996.

We believe every organization possesses the potential for excellence and therefore we partner with our clients to create business cultures that are global in outlook and best practice driven in their style of conducting business.

Our primary business product is our signature Customer Care Transformation Model that enables client organizations to achieve a culture shift to a customer centric orientation and to become “cultures of service” that deliver world class customer care.

This intervention is ideal for those organizations that are ready to re-eingineer their service delivery systems and adopt international customer care standards.

Our primary range of services:

  • Customer Care Transformation Interventions
  • Team Building Interventions
  • Customized Training Programs
  • Signature Workshops